⌛How long does it take for push messages to reach customers?

Push messages are generally very fast, but the exact timing depends on the customer’s device and network conditions.

Push messages are usually delivered within 20–30 seconds, but delivery depends on how Apple (iOS) and Google (Android) handle notifications on each device.

If a customer is currently using their phone or has the card open, the push may not trigger immediately. This behaviour is controlled by the operating system and cannot be influenced on our side.

To check whether a message has been received, open your customer’s card and look at the Latest Updates section. If the phone processed the push, it will appear there.

Please note: Card previews do not receive push updates — they are only for testing your card design.

Average Delivery Speed

Under normal network conditions, push notifications via Apple Push Notification Service (APNS) or Android’s push system arrive within a few seconds. However, delivery time can vary based on:

• Network connectivity — slow or unstable internet increases delay

• Device state — powered off, airplane mode, DoNotDisturb mode, battery saver, or deep sleep

• Wi-Fi restrictions — some networks block the ports needed for APNS

• System load — APNS/Google servers operate on a best-effort basis

• Notification priority settings

Push notifications are fast in most cases, but because delivery depends on device behaviour and operating-system rules, delays or missed messages are always possible.